Refund policy

Returns & refunds

 

We want you to love your Nordix order. If something isn't right, unopened products can be returned within 30 days of delivery for a full refund of the product price.

 

To be eligible, items must be unused, unopened and in their original packaging with any seals intact. Please contact us before sending anything back so we can give you return instructions.

 

For hygiene and safety reasons, opened cosmetics, skincare and personal care products cannot be returned.

 

If your order arrives damaged or you received the wrong item, contact us within 30 days of delivery with your order number and a photo, and we'll make it right.

 

Refunds are issued to your original payment method once we've received and checked the returned item. Original shipping costs are not refundable.